Terms and Conditions

Payment

Payment must be made in full within 14 days of receiving the invoice. We reserve the right to reallocate the course place to another delegate if fees are not paid in time.

Promotional and Discount Codes

Please ensure that any promotional and discount codes are applied to your purchase before finalising your payment option. These codes cannot be added to your purchase at a later date.

Confirmation of your booking

Your place is confirmed when we receive your booking, at which stage these terms and conditions will apply and you are liable for payment of the fees.

If you book your training course online you will receive an automatic confirmation email. Please check the details of the booking are correct and if you would like to make any amendments to your booking please contact us on training@moneytreefundraising.co.uk.

If you do not receive a confirmation email please check your Junk mailbox first and contact us to check the status of your order.

When we have processed your booking we will send you an invoice or receipt, and a delegate confirmation by email. This usually takes up to 24 hours.

Event dates, venues and postponement

Money Tree Fundraising reserves the right to change or cancel event dates, times or venue without liability. Every effort will be made to give as much advance notice as possible, and attendees will be contacted via the email address given at the time of booking. If the attendee cannot make the altered dates or venue the fee will be credited to their account to use against a future course, or if requested a refund of those fees made.

Money Tree Fundraising recommends that attendees do not book travel or any other arrangements until 14 days before a course start date.

Any travel or other costs incurred for arrangements made before 14 days are entirely the attendee’s responsibility and Money Tree Fundraising does not accept any liability for reimbursement of any costs incurred by attendees.

We cannot offer refunds for cancellations due to circumstances outside our control; including adverse weather conditions, transportation issues, major incidents or industrial action. We will not be liable for any other consequential damages or costs incurred.

Money Tree Fundraising is not liable for any training courses that have to be cancelled due to unforeseen circumstances so it is advised that travel arrangements from overseas should not be booked until closer to the time as these costs will not be reimbursed.

Transferring events

Please email your request to training@moneytreefundraising.co.uk and we will contact you to advise on your transfer. There will be a 10% admin charge when requesting a transfer to the same or a similar event at a later date.

Change or cancel your booking

If you find that you need to cancel or amend the place, please write to training@moneytreefundraising.co.uk to request an amendment/cancellation.

Substituting your place for another colleague/person

At any stage after the booking is made, if you wish to transfer a place on a course to another delegate the first change is free and thereafter there will be a 10% administration charge. Please email your request to training@moneytreefundraising.co.uk and once we have received your request, we will send a new confirmation email to the new delegate, whilst sending the invoice to the appropriate person.

Cancelling courses

If you are not able to attend your course or you wish to cancel and you do not wish to transfer an alternative date in the future, the following charges will apply:

21+ working days prior to the event – 10%

1-20 working days prior to the event – 100%

Non-attendance on the day – 100%

Please email your full booking details to training@moneytreefundraising.co.uk.

In exceptional circumstances these fees may be reduced or waived at the discretion of Money Tree Fundraising. Please contact us on training@moneytreefundraising.co.uk giving full details of why you were unable to attend enclosing any supporting documentation, e.g. a doctor’s note.

Specific requirements

Email training@moneytreefundraising.co.uk to tell us about any specific requirements you may have for your training course or event, so that we can ensure your needs are provided for on the day and that our staff will know to be on hand.

Course outlines

In order to ensure the course content is of the most relevance and latest best practice, Money Tree Fundraising reserves the right to change course content and/or trainer at any time.

Language skills

To ensure our attendees are not placed at a disadvantage they should have a good command of written and spoken English. If you are in doubt about the standard of your spoken and written English as a guide, you will need to have an International English Language Testing Service (IELTS) level 6.0 score or, Test of English as a Foreign Language (TOEFL) score of 550 or equivalent.

Attendance

Attendees are expected to attend a course in its entirety, joining a course part way through the day will only be allowed in exceptional circumstances, at the decision of Money Tree Fundraising management. If an attendee leaves a course, another person cannot take the place and under these circumstances there will be no transfer to the next date.

Other terms

Money Tree Fundraising does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to courses. These remain the responsibility of the individual attendees.

Money Tree Fundraising reserves the right to remove any attendee from their course should their behaviour be deemed inappropriate. In such event, no refund of course fees or other costs will be made.